Terms of Service

FlightClaim UK provides automated complaint letter generation for UK airline passengers. By using this service, you agree to the following terms.

What we provide

We generate a formal complaint letter based on the information you provide. The letter cites UK Regulation 261/2004 and includes appropriate escalation paths. This is a document generation service, not a legal service.

Not legal advice

FlightClaim UK is not a law firm, solicitor, or legal adviser. The letters we generate are based on well-established UK passenger rights legislation but do not constitute legal advice. You are responsible for reviewing and sending the letter.

Payment and refunds

The service costs £19 per letter. Payment is processed securely via Stripe. As the letter is delivered instantly upon payment, refunds are generally not available. If we fail to generate your letter due to a technical error, we will issue a full refund.

Accuracy

The accuracy of the letter depends on the information you provide. We are not responsible for incorrect details, flight information, or outcomes of your complaint.

Contact

For any questions about these terms, email us at hello@flightclaimletter.co.uk.