Privacy Policy

FlightClaim UK takes your privacy seriously. This policy explains what data we collect and how we use it.

Data we collect

• Your name, email, and postal address (for the letter)
• Flight details you provide (airline, route, date, issue)
• Payment information (processed by Stripe — we do not store card details)

How we use your data

We use your data solely to generate your complaint letter and deliver it to you. We do not sell, share, or use your data for marketing purposes.

Data retention

Your order data and generated letter are retained for 90 days to allow you to re-download your letter. After 90 days, all personal data is deleted.

Third parties

• Stripe — payment processing
• Supabase — secure data storage
• Anthropic — AI letter generation (your data is sent to generate the letter)
• Resend — email delivery

Your rights

Under UK GDPR, you have the right to access, correct, or delete your data. Email hello@flightclaimletter.co.uk for any data requests.